Who they are:
Frank’s are a Cheltenham cafe that focuses on doing the simple things well. They didn’t set out to reinvent the wheel but they nail the basics. Frank by name and frank by nature the team at Frank’s have created a cafe where locals feel at home.
What they do:
Frank’s is a cafe where the staff know your name and your coffee order. It’s filled with locals who have come to know each other as they cross paths in the morning for breakfast, or grab a coffee on the way to work each day.
The team at Frank’s believe that a great local cafe should be humble and relaxed, serving simple, exciting food that’s made using the best local ingredients.
Why they’re different:
Frank’s care about what they do and it shows in the consistent clientele within the local community. In Melbourne’s saturated (and at times ‘over-the-top’) cafe scene, Frank’s focuses on simplicity and community.
Roadblocks:
- Real time data
- Taxation and strategic advice
- Knew they wanted a seamless hassle free solution, but didn’t know how
Road Map:
Quarterly strategic meetings
Software implementation
Roll Out:
Put in place Hubdoc to augment Xero, changed to Abacus as point of sale for better real time results and data
Strategic goals and objectives, broken down to simple action items
Impact:
“RBK understood what we required and provided solutions. Innovative and on the forefront of technology, they proactively provided solutions rather than waiting for us to ask for them.
The ease and accuracy of information with RBK, allowed us to make better business decisions in real time and do what we do best, run a great local café.”
